Most plantation shutter warranties are full of fine print — '5 years parts only,' 'limited lifetime,' 'manufacturer defects only,' 'voided by humid environments' (yes, really). ShutterUp's warranty is genuinely lifetime, genuinely parts AND labor, and genuinely covers Florida-specific failure modes. Here's what's actually covered.
Our warranty doesn't cover deliberate damage, modifications by other parties, or installation onto products we didn't make. It doesn't cover wear-and-tear that's purely cosmetic (a small finish chip from moving furniture isn't a warranty issue). And our warranty applies to the original purchaser at the original installation address — it doesn't transfer when you sell the home.
You call our office. You describe the issue (photos help). We schedule a service visit, typically within a week. Our installer comes to your home, evaluates the issue, and fixes it. If parts need to come from the factory, we order them and schedule a follow-up. There's no claim form to fill out, no proof of purchase required (we have your file), and no charge.
Most plantation shutter companies can't offer a real lifetime warranty because they don't manufacture and don't install. They'd be promising to honor warranty claims on products built by a factory they don't control, installed by sub-contractors they don't employ. We can offer it because every panel we cover was built in our factory by our craftsmen and installed by our W-2 employees. The warranty isn't a marketing claim — it's a description of how our business actually works.
Every plantation shutter we sell is built in our Fort Myers, FL factory by craftsmen on our payroll, then installed by our W-2 install team. The same company that built it is the company that installs it and the company that warranties it. That's why our lifetime warranty is genuinely lifetime.
Lifetime warranty on every plantation shutter we install. Naples, Fort Myers, Sarasota, Cape Coral, and the entire Florida coast.